Phone (Technical Support and Customer Service):
877-332-4920 CANADA-US toll free
1-404-465-3456 UNITED STATES
44-2033182514 LONDON UK
61-283104338 SYDNEY AUSTRALIA
Email (Customer Service):
Order Locator and License Key Lookup:
Frequently Asked Questions:
1. Open Driver Genius Professinal (if not already open).
2. Click Help.
3. Click Enter Code.
4. Enter the License Key you received via email.
5. Click Register.
Resolution 2: It's possible the Download Server is busy. Please choose another download site:
1. Click on 'Options' icon.
2. Click on 'update' tab.
3. Choose 'Download site 2' or other mirror server.
4. Click 'OK' to save settings.
5. Try downloading the drivers again.
Resolution 3: Please run Live Update (link on Home screen) to make sure you have the latest version of Driver Genius.
Resolution #1: Make sure you are entering your correct license key. Receipt numbers are sometimes mistaken for license keys. Please re-check your order information email for your correct license key. Some helpful tips regarding your license key:
1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.
2. The correct license key format for Driver Genius Professional is:
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX (nine series of five characters).
3. If you've check the above and your key still does not work, please contact
Customer Service for a new key.
1. Close Driver Genius Professional (if open)
2. Click Start > Programs > Driver Genius Professional
3. Click ‘Uninstall Driver Genius Professional’
4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete